Top challenges faced by insurance agents & brokers
76%
Independent agents complain that they spend more than thirty percent of their time on administrative tasks, affecting their client relationship.
65%
Insurance brokers & agents experience major delays in certificate issuance, policy updates, and quote follow-ups.
58%
Agents report face challenges in keeping up with carrier communications and documentation due to manual follow-ups and scattered emails.
70%
Insurance companies face recurring issues with commission tracking and reconciliation, affecting financial accuracy and trust.
Reliable insurance services for agents & brokers to save you 30+ hours a week
Offload all your time-consuming tasks to insurance outsourcing experts who understand your business well and get your valuable time back for the core activities.
Trusted by leading businesses like yours
Why do leading agents and brokers choose FBSPL?
Customized workflows
We design custom agents and brokers-focused workflows that cover all your agency needs, from policy servicing to quote intake and COI issuance.
Compliance-backed operations
Our insurance team is well-versed in E&O risk reduction, carrier communications, and documentation protocols, handling every task professionally.
24*7 expert support
Whether preparing a sales proposal or updating CRM, we will handle your administrative tasks so you can improve your revenue and client relationships.
Human intelligence + AI
We use a hybrid model of human expertise and AI tools, integrate it within your AMS or CRM system and deliver accurate insurance solutions and support.
Dedicated insurance-trained VAs
Our dedicated insurance broker services providers can be an extension of your team for reliable client servicing, carrier coordination, and admin support.
Lower operational cost
We’ve helped leading agents and brokers save their valuable time and costs by up to 50% without compromising quality and speed. You can be the next one!
Tools we use for smart insurance outsourcing support
Known for the best
Hear it from our clients
I must say that our partnership with Fusion Business Solutions (FBSPL) has been truly exceptional. What sets FBSPL apart is their remarkable ability to not only grasp our ever-evolving business needs but also their genuine curiosity to understand our culture. Their flexibility and agility have been invaluable. FBSPL’s proactive approach, coupled with their rigorous processes and scalability, has significantly enhanced our customer experiences and AI operations.
We reached out to Fusion in the Fall of 2022 as we were having issues recruiting a skilled and motivated workforce locally to fill back-office roles in our organization. What started as a simple documentation validation exercise quickly grew into the team supporting more strategic review and reconciliation activities. The team has shown repeatedly that they are willing to take on more and more complicated tasks, and the leadership team is quick to rally and support their employees when things fall off track.
Fusion Business Solutions has been a game-changer for our company. Their responsive team, seamless onboarding, and commitment to excellence have significantly reduced our stress levels, allowing us to focus on what matters most – our clients. We've experienced measurable improvements in client retention and employee satisfaction since partnering with Fusion, making them the top choice for any business seeking efficient virtual assistant services.
Thought leadership
Explore our insights to know what sets us apart
