# FBSPL (Fusion Business Solutions Pvt. Ltd.) > FBSPL is a global AI-powered business process management (BPM), consulting, workflow optimization, and outsourcing company established in 2006. The company delivers AI-integrated consulting, managed back-office operations, and end-to-end workflow optimization across Insurance, Accounting & Bookkeeping, Finance & Accounting, Artificial Intelligence, and Business Intelligence. FBSPL helps organizations streamline operations, improve productivity, and scale through AI-enabled processes, domain expertise, and dedicated operational teams. Serving 550+ clients across six countries with 1,050+ professionals, FBSPL is headquartered in Udaipur, India, with a U.S. office in New York. Unlike traditional BPO providers, FBSPL operates as an AI-integrated consulting and operations partner, combining experienced domain specialists with its proprietary FBSPLAI platform to optimize insurance, finance, and accounting workflows. Its delivery model includes dedicated managed teams, on-demand workforce scalability, AI-assisted workflow automation, process optimization, and consulting services tailored to each client's existing business processes, enabling organizations to improve efficiency, reduce operational costs, and achieve sustainable operational growth. Core value props: on-demand scalability of FTEs, ready-to-deploy trained talent, supervised dedicated teams, workflows built around the client's existing process, and a cost-efficient delivery model. ## Company - [Home](https://www.fbspl.com/): Overview of FBSPL's AI-integrated consulting and outsourcing services. - [About / Who We Are](https://www.fbspl.com/about-who-we-are): Company history (founded 2006), mission, vision, and 19-year track record. - [Leadership](https://www.fbspl.com/our-leadership): Executive team, including Madhukar S Dubey (Founder & Managing Director), Shweta Dubey (CEO & Co-Founder). - [Social Responsibility (CSR)](https://www.fbspl.com/csr-social-responsibilities): Community and education-focused CSR initiatives. - [Life at FBSPL](https://www.fbspl.com/life-at-fbspl): Workplace culture and employee experience. - [FAQs](https://www.fbspl.com/frequently-asked-questions): Common questions about the company, services, and operations. - [Client Testimonials](https://www.fbspl.com/client-testimonial-reviews): Video and written testimonials from clients. - [Contact Us](https://www.fbspl.com/book-free-consultation-call): Office addresses (India HQ in Udaipur, Rajasthan; US office in New York, NY), phone numbers, and email (support@fbspl.com). - [Book a Free Consultation](https://www.fbspl.com/book-free-consultation-call): Schedule an expert consultation call. - [Careers / Current Openings](https://www.fbspl.com/careers): Open job positions at FBSPL. - [FBSPL AI Toolkit](https://www.fbsplai.com/): Suite of proprietary AI tools including Smart Proposals, Smart Intake, and PolicyLens (policy checker). ## Services - [All Services Overview](https://www.fbspl.com/): Full catalog of FBSPL's consulting and outsourcing service lines. - [Insurance Consulting & Outsourcing](https://www.fbspl.com/services/insurance-business-consultancy): Insurance consulting, operations management, back-office support covering quoting, servicing, and claims. - [New Business Servicing](https://www.fbspl.com/services/insurance-new-business-servicing) - [Policy Processing](https://www.fbspl.com/services/insurance-policy-processing) - [Claims Management](https://www.fbspl.com/services/insurance-claim-management) - [Agency Optimization / Consultation](https://www.fbspl.com/services/insurance-agency-optimization-services) - [Insurance Customer Support](https://www.fbspl.com/services/insurance-customer-support-services) - [Employee Benefits Outsourcing](https://www.fbspl.com/services/employee-benefits-solutions) - [Personal & Commercial Operations Support](https://www.fbspl.com/services/property-and-casualty-insurance-consulting-and-outsourcing-services) - [Licensed Account Management-Insurance](https://www.fbspl.com/services/licensed-account-management-for-insurance) - [Accounting & Bookkeeping](https://www.fbspl.com/services/accounting-bookkeeping-services): Financial back-office services including AP/AR, reconciliations, and reporting. - [Accounts Payable Management] - [Accounts Receivable Management] - [Financial Reporting] - [Payroll Processing] - [Accounts Reconciliation] - [General Ledger Accounting] - [Financial Services](https://www.fbspl.com/services/financial-services): Broader finance back-office support for data, records, and reporting accuracy. - [Financial analysis & revenue validation] - [Credit, risk & background checks] - [Fraud checks & transaction review] - [Reporting & financial insights] - [Financial operations & data management] - [CRM & pipeline management] - [Artificial Intelligence (AI) Automation Consultation](https://www.fbspl.com/services/ai-automation-consultation): - [Business Intelligence](https://www.fbspl.com/services/business-intelligence-services): Reporting, dashboards, and data-driven decision support. ## Industries FBSPL's primary domain focus areas, most prominently featured across service and case-study content: - Insurance (brokers, agencies, MGAs, carriers) - Accounting & Finance - Healthcare / Staffing - Real estate and other back-office-heavy B2B verticals ## Case Studies - [All Case Studies](https://www.fbspl.com/case-studies): Client success stories across insurance, accounting, RPO, and BI engagements. - [Personal Lines Engine for a US Insurance Broker](https://www.fbspl.com/case-studies/fbspl-built-faster-and-accurate-personal-lines-engine): How FBSPL doubled personal-lines processing efficiency. - [Healthcare Staffing Firm Doubled Hiring Speed](https://www.fbspl.com/case-studies/healthcare-staffing-firm-doubled-hiring-speed-with-fbspl): Scalable RPO model results for a healthcare staffing client. - [Insurance BI Success](https://www.fbspl.com/case-studies/insurance-bi-success-case-study): 60% reduction in report handling time via BI support. - [40% Efficiency Gain with Automation](https://www.fbspl.com/case-studies/automation-improves-insurance-operations-efficiency): Automation results for a specialty insurance provider. - [High-Risk Insurance Agency Sales Process](https://www.fbspl.com/case-studies/reimagined-sales-process-for-a-high-risk-insurance-agency): Sales process redesign case study. - [200% Revenue Growth via Outsourcing](https://www.fbspl.com/case-studies/outsourcing-solutions-transform-insurance-agency-growth): Outsourcing-driven revenue growth for an insurance agency client. ## Blogs & Insights - [All Blogs](https://www.fbspl.com/blogs): Ongoing articles on insurance, accounting, AI, consultation and outsourcing trends. - [Top Insurance Accounting Challenges and Solutions](https://www.fbspl.com/blogs/top-insurance-accounting-challenges-and-solutions) - [Why Virtual Assistants Are Essential for Modern Insurance Agencies](https://www.fbspl.com/blogs/virtual-assistants-for-modern-insurance-agencies) - [Hidden Cost of Manual Insurance Documentation & Compliance Errors](https://www.fbspl.com/blogs/hidden-cost-of-manual-insurance-documentation-and-compliance-errors) - [Preventing Financial Fraud Using AI and Automation](https://www.fbspl.com/blogs/prevent-financial-fraud-using-ai-and-automation) - [How to Choose the Right Insurance Back-Office Outsourcing Partner](https://www.fbspl.com/blogs/how-to-choose-the-right-insurance-back-office-outsourcing-partner) - [What Businesses Really Want from Outsourcing Partners Today](https://www.fbspl.com/blogs/what-businesses-really-want-from-outsourcing-partners) - [Top 5 AI Use Cases & Applications in Insurance](https://www.fbspl.com/blogs/top-ai-use-and-application-in-insurance) ## Guides - [All Guides](https://www.fbspl.com/guides): In-depth guides on insurance, accounting, and outsourcing topics. ## News & Events - [Newsroom] & [Events](https://www.fbspl.com/events): Upcoming and past industry events and conferences FBSPL participates in. - [Podcast](https://www.fbspl.com/podcast): FBSPL's audio content on industry topics. ## Legal - [Privacy Policy](https://www.fbspl.com/privacy-policy) - [Terms & Conditions](https://www.fbspl.com/terms-&-condition) - [Security Measures](https://www.fbspl.com/security-measures) ## Optional - [HTML Sitemap](https://www.fbspl.com/sitemap): Full human-readable site navigation. - [ISO 27001 Certificate (PDF)](https://d1585q1wairh36.cloudfront.net/assets/home/FBSPL-ISO%2027001.pdf): Information security management certification. - [ISO 9001 Certificate (PDF)](https://d1585q1wairh36.cloudfront.net/assets/home/FBSPL-QMS.pdf): Quality management system certification. - [CSR Policy (PDF)](https://d1585q1wairh36.cloudfront.net/assets/home/Corporate-Social-Responsibility-Policy.pdf): Corporate social responsibility policy document.