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Years of experience

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Dedicated back-office experts

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Happy clients

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Operational support

Meet FBSPL – Built for businesses that want to scale smarter

Fusion Business Solutions (FBSPL) is a B2B leader in business process management, helping businesses grow since 2006. Specializing in Insurance Outsourcing, Data Annotation, Accounting & Bookkeeping, Business Intelligence, Digital Marketing, and Artificial Intelligence services, we enable automation and sustainable growth. With innovative solutions and strategic partnerships, we empower your business to stay ahead.

Your time-zone availability

Flexible hiring model

Dedicated Staffing Solutions

99% data accuracy

SOC 2 & ISO Certified Operations

End-to-end insurance back-office outsourcing services saving you 20+ hours a week!

Policy Processing & Administration

Get seamless policy lifecycle management with our all-in-one back-office support for insurance covering...

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Claims Management Support

Simplify your complex claims processes with our hands-on claims management services. We understand the...

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Insurance Data Entry & AMS Management

Maximize your operational efficiency by 2x with our insurance data entry and AMS management services...

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Certificate of Insurance (COI) Management

Optimize your Certificate of Insurance or COI management with our insurance agency back-office support...

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Reconciliation

With FBSPL, fight the complexities of document management and compliance with confidence. Our...

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Insurance Accounting & Bookkeeping

Keeping track of your accounting and bookkeeping is no challenge with our insurance agency back-office...

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Get 50% cost savings & 100% accountability with licensed & fractional account managers leading your insurance back office.

Who we cater insurance back-office support

Agencies

We assist insurance agencies by increasing service efficiency, cutting expenses, and simplifying their day-to-day operations.

  • Policy administration & renewals
  • Claims tracking & FNOL support
  • Accounting & commission reconciliation
  • Data entry and AMS updates
MGAs

By providing scalable insurance back-office solutions, we enable MGAs to concentrate on underwriting, compliance, and company expansion.

  • Underwriting support & quote preparation
  • Reporting & data validation
  • Policy document management
  • Regulatory compliance support
Carriers

We offer carriers reliable back-office solutions to guarantee consistent, quick, and data-accurate processing.

  • Claims documentation & indexing
  • Document compliance & quality checks
  • Rating & binding assistance
  • Data Enrichment & system uploads
Agents & brokers

We assist insurance agents and brokers with maintaining client servicing by taking care of time-consuming administrative and service tasks.

  • COI issuance & endorsements
  • Quote follow-ups & documentation
  • Client communications & CRM updates
  • Policy servicing support

Advanced insurance tools to offload your back-office burden

Get the support you deserve, not just what’s available!

What FBSPL Offers?

  • Licensed & Fractional Account Managers
  • Pre-trained team on your AMS
  • Custom SOPs & workflows
  • Backup staff & near-zero attrition
  • Real-time process updates
  • Scalable by hour, team, or department

What Others Provide?

  • Generic staff and agents with no license
  • Require weeks of training
  • One-size fits all outsourcing model
  • No backup support
  • Poor communication & reporting
  • Rigid contracts with fixed headcount
Dedicated insurance back-office hiring model that fits your bandwidth!

Get uninterrupted and dedicated insurance back-office assistance at FBSPL. Our insurance experts work exclusively on your processes, tools, and workflows, ensuring faster turnaround times, accuracy, and complete accountability. Get a dedicated insurance veteran fully committed to your agency’s success.

Your journey to seamless insurance back-office operations starts today!
Testimonial

I must say that our partnership with Fusion Business Solutions (FBSPL) has been truly exceptional. What sets FBSPL apart is their remarkable ability to not only grasp our ever-evolving business needs but also their genuine curiosity to understand our culture. Their flexibility and agility have been invaluable as our startup continues to grow rapidly. FBSPL proactive approach, coupled with their rigorous processes and scalability, has significantly enhanced our customer experiences and AI operations.

Chin Ma Founder and President

Fusion Business Solutions has been a game-changer for our company. Their responsive team, seamless onboarding, and commitment to excellence have significantly reduced our stress levels, allowing us to focus on what matters most – our clients. We've experienced measurable improvements in client retention and employee satisfaction since partnering with Fusion, making them the top choice for any business seeking efficient virtual assistant services.

Isom Rigell M. Ed. Chief People Officer

Trusted by leading insurance businesses like yours

Take a step up

The numbers speak for themselves—automated operations, lower costs, and better accuracy. But at FBSPL, we’re not just about numbers. We’re a strategic partner, dedicated to driving your business growth.