FBSPL helped us clear over 150 COI requests without the usual back-and-forth. We even closed 40+ policies faster than expected."
Mark Carpenter
Control your operations with 50% less workload through AI-powered insurance back-office services
When your team is tied up with administrative tasks, growth takes a back seat.
Our AI-powered insurance back-office support frees capacity, improves accuracy, and restores operational control in weeks.
FBSPL quickly became an extension of our agency. Their team understood our processes from day one and made staffing much easier."
Susan Roberts
Our staff and clients have both been happy with the results. FBSPL delivers accurate work on time and stays highly responsive throughout."
Kara Keene
Our Expertise
Custom back-office support
Save up to 60% on staffing and operational costs while improving service quality.
Insurance process expertise
Get trained insurance professionals ready to support your team from day one.
Process optimization & automation
Get access to offshore talent that boosts efficiency and gives competitive edge.
Insurance back-office solution we offer
FBSPL delivers insurance back-office services for agencies that want
faster processing, cleaner data, stronger compliance, and dependable support across high-volume workflows.
Manage issuance, endorsements, renewals, reinstatements, and cancellations accurately and on time.
Handle FNOL entry, claims tracking, loss runs, and documentation faster with fewer bottlenecks.
Maintain clean systems with accurate data entry, premium updates, and AMS support.
Generate updated EOI or COIs quickly with accurate issuance and holder updates.
Organize files, maintain records, and support compliance with structured documentation workflows.
Add licensed support for renewals, endorsements, client servicing, and reporting needs.
How FBSPL delivers insurance back-office support
We understand your agency needs, workflows, and service expectations before implementation begins.
Process scope
Required skillsets
Coverage hours
Priority tasks
Timelines
Growth objectives
We assign the right professionals and align them with your systems, tools, and processes.
Resource allocation
AMS access setup
SOP training
Workflow mapping
Security protocols
Transition readiness
Your team begins execution with ongoing oversight, reporting, and performance enhancements.
SLA management
Accuracy reviews
Productivity reports
Communication cadence
Ongoing coaching
Scalable support model
Hundreds of agencies are scaling faster with outsourced back-office support
Reduce admin workload, improve turnaround times, and add a reliable support team with FBSPL.
Talk to our insurance expertsCase Study
How FBSPL built a faster and accurate personal lines engine for a US insurance broker
Download Full Case Study
Tools & platforms we work with
Why is FBSPL a strong fit for insurance back-office outsourcing services?
Up to 50% Cut cost
Reduce staffing and operational costs without compromising quality.
End-to-end Insurance support
Get policy, claims, AMS, and documentation support in one place.
Trained insurance professionals
Access skilled, AI-ready talent trained on your systems.
Flexible service models
Choose support that matches your goals and scale without strain.
24-hour processing support
Keep renewals, endorsements, and servicing tasks moving faster.
Guaranteed data security
Protect sensitive data with secure and compliant processes.
Faster turnaround and onboarding
Go live quickly with faster servicing and rapid team setup.
Transparent
communication & visibility
Stay in control with clear reporting and regular updates.
Up to 60% Cut cost
Reduce staffing and operational costs without compromising quality.
Trusted by growing insurance businesses Globally
I must say that our partnership with Fusion Business Solutions (FBSPL) has been truly exceptional. What sets FBSPL apart is their remarkable ability to not only grasp our ever-evolving business needs but also their genuine curiosity to understand our culture. Their flexibility and agility have been invaluable. FBSPL’s proactive approach, coupled with their rigorous processes and scalability, has significantly enhanced our customer experiences and AI operations.
Fusion Business Solutions has been a gamechanger for our company. Their responsive team, seamless onboarding, and commitment to excellence have significantly reduced our stress levels, allowing us to focus on what matters most; our clients. We've experienced measurable improvements in client retention and employee satisfaction since partnering with Fusion, making them the top choice for any business seeking efficient virtual assistant services.
We reached out to Fusion in the Fall of 2022 as we were having issues recruiting a skilled and motivated workforce locally to fill back-office roles in our organization. What started as a simple documentation validation exercise quickly grew into the team supporting more strategic review and reconciliation activities. The team has shown repeatedly that they are willing to take on more and more complicated tasks, and the leadership team is quick to rally and support their employees when things fall off track.
Ready to discuss your requirements?
Trusted by 550+ companies globally, see how FBSPL helps businesses achieve their goals with scalable support.